AIAI CLOUD AGENT
INTELLIGENT CUSTOMER OPERATIONS

One workspace.
Every conversation.

Manage customers, products, inventory, orders and AI-powered voice operations in one secure multi-tenant platform.

OmnichannelUnified conversations
AI VoiceInbound & outbound
Live CRMCustomer intelligence
SecureTenant-isolated data
NEW CATALOGUE ITEM

Add product
SUPPORT WORKFLOW

Create ticket
SECURE TELEPHONY

Add SIP / Hotline configuration

SIP secrets are encrypted before storage and are never returned to the browser.
LIVE TENANT MANAGEMENT

Add record
SECURE AVA CONNECTOR

Add AVA server

Credentials are encrypted and never returned to the browser. Public AVA endpoints require HTTPS.
PRIVATE AI RUNTIME

Add LLM, STT or TTS service

Private RFC1918 HTTP endpoints are supported. Public endpoints require HTTPS. Health testing never runs inference or places calls.
STOCK MOVEMENT

Adjust inventory
CUSTOMER PROFILE

Add contact
ORDER DETAILS

Order
SALES ORDER

Create order

Order products
SECURE PROVIDER SETUP

Add connection

ENCRYPTED CREDENTIALSEnter the credentials required by this provider.
Values are encrypted and never shown again.
META CONNECTOR

Meta Messaging

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CALLBACK URLPaste this URL into Meta App Dashboard → Webhooks.
Required configuration
  1. Save Page Access Token, App Secret and your own Webhook Verify Token in Edit settings.
  2. Use the same Verify Token in the Meta webhook subscription.
  3. Subscribe the Page to messages and messaging postbacks.
  4. For Instagram, connect the professional Instagram account to the selected Facebook Page.

No credentials are displayed after saving.
EMAIL CONNECTION

Email account

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MAILBOX—
Credentials remain encrypted and are never returned to the browser.
Safe connection checks

Connection tests do not send email.
SMS CONNECTION

Generic REST SMS

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SECURE CALLBACK URLConfigure this URL in the SMS provider portal.
Plug-and-play REST contract
  1. Save the provider HTTPS message endpoint as the API base URL.
  2. Save API key, API secret, sender ID and webhook secret as encrypted credentials.
  3. Configure inbound messages and delivery status events to POST to the callback URL above.
  4. Sign the raw request body with the webhook secret using HMAC-SHA256 and send the lowercase hex digest in X-Signature-SHA256.

The deployment does not send a test SMS. A provider-specific adapter can be added later if its payload differs from the generic contract.
WHATSAPP DEVICE

Connect WhatsApp

WA
DEVICE STATUSChecking…

Secure tenant device

Checking the private connector status…
✓

Private and tenant-isolated
GoWA credentials and session storage never reach the browser.